Shipping Policy.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, product launches, or unusually high order volume, processing may require up to 5 business days.

Processing time is separate from carrier transit time. The estimated delivery period begins after the order has been dispatched.

For supported destinations within the United States, estimated standard carrier transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Actual transit time may vary because of destination, carrier operations, weather, transportation disruptions, peak-season volume, or other circumstances outside our direct control.

Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.

Shipping availability and charges may depend on destination, order value, product size, product weight, inventory location, and the shipping services available for the order.

Please review the shipping option and final order total before submitting payment.

Depending on product availability, inventory location, and destination, orders may be fulfilled from our own facilities or designated fulfillment and logistics partners.

As a result, the origin address shown on a shipment may differ from our registered business address.

Our registered business address is not necessarily a warehouse, fulfillment center, or return destination.

Once your order has been dispatched and tracking information becomes available, shipment or tracking details will normally be sent to the email address provided during checkout.

Tracking may take time to update after label creation, pickup, or transfer between carrier networks.

If tracking has not updated for an extended period, contact service@ervanelo.com and include your order number.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review the recipient name, street address, apartment or unit number, city, state, postal code, telephone number, and other relevant delivery details before submitting your order.

If you notice an address error after ordering, contact service@ervanelo.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once processing, packing, or shipment has started.

An order containing multiple products may occasionally be fulfilled in separate packages because of inventory location, product dimensions, product weight, or logistics requirements.

Where available, separate tracking information may be provided for each shipment.

Carrier-network congestion, severe weather, transportation interruptions, customs processing where applicable, local delivery restrictions, incorrect delivery information, or peak-season volume can extend transit time.

We will provide available information and reasonable support when a shipment is delayed, but carrier or transportation events outside our direct control can affect delivery timing.

If tracking shows delivery but you cannot locate the package, check the delivery area, mailbox or parcel locker, household members, building management, reception, and nearby safe-drop locations.

If the parcel still cannot be located, contact customer support with the order number and tracking details for further review.

If tracking has not updated for an extended period or a shipment appears lost, contact service@ervanelo.com with your order number and tracking details.

We will review available carrier information and provide reasonable support based on the circumstances.

If a package arrives with visible damage or the product inside is damaged, contact us within 7 calendar days after delivery.

Include photographs of the product, exterior packaging, internal packaging where relevant, and the shipping label so the issue can be reviewed.

If your order contains an incorrect product or is missing an expected item, contact customer support promptly with the order number and photographs where helpful.

We will review available fulfillment records and provide an appropriate resolution for a confirmed issue.

Some lighting fixtures are larger, more delicate, or heavier than standard small parcels and may require reinforced packing, additional handling, or different carrier services.

The shipping methods available during checkout reflect the options available for the specific order and destination.

Business-day estimates generally exclude weekends and public holidays. Carrier operating schedules can differ by destination and service level.

Where international delivery is offered, delivery estimates may differ from U.S. timeframes and can be affected by customs or border processing.

Duties, import taxes, brokerage fees, or other governmental charges may apply depending on destination and applicable law.

If a package is returned because of an incomplete address, repeated failed delivery attempts, refusal, or another delivery issue not attributable to the store, additional shipping costs may apply before reshipment where permitted by law.

For delivery questions, email service@ervanelo.com and include your order number and tracking number when available.

Customer service hours are 8:00 AM – 10:00 PM Daily.