Considered support, when you need it.
Questions about a light fixture, dimensions, materials, finish, installation details, an existing order, payment, shipping, tracking, returns, refunds, or another store-related matter? Our customer-support team is available to help.
Ervanelo™ customer support is here to help with product information and post-purchase questions. Clear order numbers, product names, photographs, tracking details, and a concise description of the issue can help us review your request more efficiently.
A few details help us assist you faster.
Choose the type of support that best matches your question and include the relevant information in your message.
Existing Order
Include your order number and the email address used during checkout.
Product Question
Include the product name and the specification, dimension, material, finish, mounting detail, light-source information, or feature you want to confirm.
Order Problem
For damaged, incorrect, or incomplete orders, include clear photographs or videos where appropriate.
Email support
Email us at service@ervanelo.com.
Email is recommended for order questions, return requests, product photographs, delivery issues, and anything that benefits from written documentation.
Phone support
You can reach customer support at +86 189 2403 9286.
Customer service hours are 8:00 AM – 10:00 PM Daily. If your question concerns an existing order, keep the order number available.
Need help reviewing product information?
Ervanelo™ lighting is designed for defined interior spaces where scale, placement, mounting, clearances, and electrical compatibility can matter.
Please review the listed dimensions, materials, finish, mounting information, light-source details, voltage information where provided, and installation requirements on the product page before ordering.
If you need help understanding a listed specification, contact us with the product name and the lighting or installation detail you want to confirm.
Address changes, cancellations, and order updates
Contact service@ervanelo.com as soon as possible if you need to request an address correction, cancellation, or another order change.
We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after processing, packing, or shipment has started.
Questions about a shipment
Tracking information is normally sent after dispatch when it becomes available. Carrier scans can take time to appear after label creation, pickup, or transfer between logistics networks.
If tracking has not updated for an extended period, a package appears delayed, or tracking shows delivery but the parcel cannot be located, contact support with the order number and tracking details.
Damaged, incorrect, or incomplete orders
Please contact service@ervanelo.com promptly if an item arrives damaged, defective, incorrect, or incomplete.
Include the order number and clear photographs of the product, exterior packaging, shipping label, and the issue itself where appropriate. This helps us review the case efficiently.
Contact us before returning merchandise
Do not send merchandise back before receiving return instructions.
Our registered business address is not automatically the address of our return facility. After a return request is reviewed and approved, customer support will provide the applicable return instructions and return destination.
Privacy-related requests
For privacy questions or requests relating to personal information, email service@ervanelo.com.
Depending on the request and applicable law, we may need to verify your identity before completing a privacy request.
What to include in your message
- Order number, if applicable.
- Name and email address used for the order.
- Product name or description.
- A concise explanation of the question or issue.
- Photos or videos where relevant.
- Tracking number for delivery-related questions.
Who operates Ervanelo™?
Ervanelo™ is owned and operated by Hangzhou Yunyun Technology Co., Ltd.
Hangzhou Yunyun Technology Co., Ltd. operates the Ervanelo™ online storefront and provides customer support for purchases made through the official store.
Questions? We’re here to help.
Our team can assist with products, orders, payment, shipping, tracking, damaged or incorrect items, returns, refunds, and privacy-related requests.
Business Information
Clear business identity and customer-support information for Ervanelo™ customers.
Thoughtful support for a more considered home.
Ervanelo™ is committed to clear product information, accessible customer service, and a straightforward post-purchase experience.